Sarata Bangura
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 'Teller of the Year' 2022 for exceptional customer service. Looking to leverage in a sale mindset to promote cross-selling to meet the organizational goal and increase customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Live Teller
Ecobank Sierra Leone Limited
2019.10 - Current
- Developed and maintained courteous and effective working relationships.
- Oversees the ATM custodian initiative, ATM balances, refill cash as needed and ensure the system is working well.
- levels are elevated and maintained.
- Ensured that the cash drawer is balanced, and all supporting documentation is in line with the cash receipts and client transactions.
- Did remittance transactions.
- Assisted in preparing the Consolidated vault (Consol)for the bank.
- Reviewed proofs work for any erroneous and omitted information before entering the image data storage system.
- Processed daily client transactions, including deposits, money transfers, withdrawals, loans payments and selling cashier's cheques.
- Kept record of each transaction accurately and ensured all documentation and paperwork was in place and within guidelines.
- Responded to client enquiries while identifying transactional issues or discrepancies to provide valuable solution to maximize customer satisfaction and valuable feedback.
- Maintained appropriate cash limit, cash calques, and establish deposits.
- Promoted the Bank's products and services, analyze customer accounts to fine the possible accounts they may be interested in and refer them to personal Banker or platform.
- Engaged customers in conversation regarding service offerings and ensured customer satisfaction is maintained.
Internship
National Electoral Commission
2018.09 - 2019.02
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gave support to Electoral Officer and assistant Electoral Officers at the Human Resource Unit.
- Assisted in the production of annual leave letters,
- Assisted in the typing of internal memos and public notices.
- Responsible for the day-day filing of documents within the unit.
- Assisted in the taking of minutes during departmental meetings.
- Performed any other duties assigned by my supervisor.
Education
Bachelor of Science - Business Administration
Institute of Public Administration & Management
A.J. Momoh Street, Freetown07.2018
Associate of Science - Computer Software And Media Applications
Government Technical Institute (GTI)
Main Motor Road, Congo Cross07.2013
Associate of Science - WASSCE
Baptist Secondary School
Allen Town, Freetown08.2012
Skills
- Problem-Solving, Effective Sales and Negotiations Skills.
- Effective Communication and Interpersonal Skills.
- Basic Meths Skills and Outstanding Ability to Read Financial Statement, Bank Statement and Budget
- Strong Attention to Detail.
- Honesty & Integrity.
- Teamwork
Accomplishments
- Teller of the Year Award 2022
Certification
- VBI Certifications, Ecobank Sierra Leone Limited - 2022
Hobbies
Swimming and Reading
REFERENCE
I). Mr. Foday Allieu -
National Electoral Commission
Human Resources Unit
Email: foallieu@yahoo.commerce
Tel: +232 78 533 704/77 874 722
ii). Mr. Abdul Rahim Bangura -
Government technical institute
Vice principal
Email: rahimbangura7@gmail.com
Tel: +232 77 586 599
iii). Madam Sia Fomba
Branch Manager
Ecobank Sierra Leone Limited
Email: sfomba@ecobank.com
Tel: +232 88 141 080
Timeline
Live Teller
Ecobank Sierra Leone Limited
2019.10 - Current
Internship
National Electoral Commission
2018.09 - 2019.02
Bachelor of Science - Business Administration
Institute of Public Administration & Management
Associate of Science - Computer Software And Media Applications
Government Technical Institute (GTI)
Associate of Science - WASSCE
Baptist Secondary School
- VBI Certifications, Ecobank Sierra Leone Limited - 2022
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