Stela Tomljanovic
Homburg
Summary
Proven Bar and Restaurant Manager with a track record of enhancing customer satisfaction and streamlining operations at Schlossberg Hotel Homburg. Leveraged strong problem-solving abilities and excellent communication skills to boost team morale and efficiency. Achieved significant improvements in service quality, emphasizing staff management and teamwork.
Overview
8
8
years of professional experience
Work History
Bar and Restaurant Manager
Corinna Nardi, Schlossberg Hotel Homburg
01.2024 - Current
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Assistant Restaurant Manager
Stephan Bode, Hotel Schwarzwald Panorama
10.2022 - 11.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Waiter
Stephan Bode, Hotel Schwarzwald Panorama
10.2019 - 09.2022
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waiter
Toni Juric
07.2017 - 09.2019
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
One Year Professional Development - Health Management
Business School Experta
Zagreb, Croatia09-2023
Bachelor of Science - Medical Laboratory Science
University of Applied Health Science
Zagreb, Croatia 10-2021
Skills
- Staff management
- Scheduling coordination
- Organization and prioritization
- Team management
- Teamwork and collaboration
- Restaurant operations management
- Problem-solving abilities
- Excellent communication
- Team building
- Task prioritization
Languages
Croatian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Advanced (C1)
Timeline
Bar and Restaurant Manager
Corinna Nardi, Schlossberg Hotel Homburg
01.2024 - Current
Assistant Restaurant Manager
Stephan Bode, Hotel Schwarzwald Panorama
10.2022 - 11.2023
Restaurant Waiter
Stephan Bode, Hotel Schwarzwald Panorama
10.2019 - 09.2022
Restaurant Waiter
Toni Juric
07.2017 - 09.2019
One Year Professional Development - Health Management
Business School Experta
Bachelor of Science - Medical Laboratory Science
University of Applied Health Science
Similar Profiles
Nandhana BobanNandhana Boban
Krankenpflegerin at Asklepios Schlossberg KlinikKrankenpflegerin at Asklepios Schlossberg Klinik
ALENA PIATUKHOVAALENA PIATUKHOVA
Customer Experience Associate at Homburg Centre for Health and WellnessCustomer Experience Associate at Homburg Centre for Health and Wellness
Nsama LifukaNsama Lifuka
Volunteer at Homburg Center, Saint Mary's UniversityVolunteer at Homburg Center, Saint Mary's University