Osman Kamara
IT-Network Engineer
Freetown,Western Urban
Summary
Multitasking Network Administrator with background in system upgrades and hardware Management, repairs and monitoring. Determined employee with over 10 years of computer network component installation and management experience. Highly knowledgeable in system repairs, network installation and managements, performance and IT process improvements.
Passionate and and capable in troubleshoot complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendor and end-users.
Overview
12
12
years of professional experience
Work History
Network and System Management
Easy Solar Limited (Liberia)
05.2023 - Current
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked effectively in both independent and team environments to exceed IT goals.
- Worked with various departments on integrating new processes for software and manual usage.
- Configure, Setup and Install Network From Scratch
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Configured security settings and granted system access to groups and individuals.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Implementing IT Policy for both Easy Solar Sierra Leone & Liberia.
- Developing IT Inventory Database.
- Implementing IT Processes ( Onboarding & Off-Boarding, Request process, Equipment Assignment Process) etc...
- Upgrading Company Network from Microwave connection to Fiber Optic High Speed Internet Connection.
- Connect to client computer using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Install LAN and remote connection for remote management
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implementing new method of maintenance of IT equipment and materials.
- Collaborated with cross-functional teams to develop scalable IT infrastructure solutions that supported business growth.
Network and System Administrator (Sierra Leone)
Easy Solar Limited
Freetown
06.2022 - Current
- Deployed antivirus and security solutions throughout entire system network.
- Manage and maintain company network Infrastructure
- Configure and install network and system for all organization branch office/sites.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Conducted comprehensive system audits on regular basis.
- Author & Implementing IT Policy for both Easy Solar Sierra Leone & Liberia.
- Developing IT Inventory Database.
- Implementing IT Processes ( Onboarding & Off-Boarding, Request process, Equipment Assignment Process) etc...
- Upgrading Company Network from Microwave connection to Fiber Optic High Speed Internet Connection.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Managing Inventory Record for entire company
- Oversaw implementation and application of SaaS tools across entire company system.
- Refined existent IT policy and guidelines company-wide, resulting from huge amount to fewer incident reports.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Authored documentation for system configuration and troubleshooting.
- Assisted IT staff on troubleshooting issues and closing calls.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Introduced management tools to create and manage virtual server computing environment.
- Managing Windows Server Active Directory Domain Controller.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Provide Requirement for company IT equipment.
- Planned annual budgets to fund IT projects and control spending.
- Developed Inventory record for all IT related equip[meant and materials.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Managing company Call Center and all SaaS Application used ie, PBX System, Vtiger CRM, Emails domains etc...
- Managing and maintaining company domains.
- Implemented network security measures to minimize data loss.
IT Technical Support Specialist
Easy Solar Limited
02.2021 - 06.2021
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address User concerns.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various location.
- Promoted efficiency among departments with prompt resolution of system issues.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Completely supporting Call Center with all tech requirement
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
IT Technician
Easy Solar Limited
06.2020 - 01.2021
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc...
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Customer Care Representative
Easy Solar Limited
08.2019 - 06.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
IT Computer Hardware and Network Specialist
Value Point Enterprise
01.2018 - 07.2019
- Performed configuration and troubleshooting of Cisco, TP-Link, D-links etc... routing/switching platforms.
- Identified and immediately resolved issues with network devices.
- Troubleshoot, repairs, refurbished, troubleshoot computer and network problems
- Installed firewalls and VPNs to increase and manage client network security.
- Implemented security strategies on private networks at multiple sites
- Upgraded network software and hardware for optimized performance.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Upgraded and expanded network systems and components.
- Documented all server and network problems and other unusual events in detail.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Completed remote repairs involving software solutions and hardware repairs.
- Built server systems and installed into racks.
- Administered software licensing and purchasing for effective installation of network.
- Created inventory, report and invoicing databases.
IT Senior Officer
Prince De Light Limited
04.2018 - 07.2018
- Worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Built IT infrastructure to support key business strategies and evolving processes.
- Determined best methods for IT to support key business objectives.
- Aligned IT solutions and deliverables with company strategic vision.
- Managing company IT Infrastructure
- Setup and configure company network from scratch
- Manage up to 100 user and client at the time in a domain.
- Managing and monitoring users account ( Email, Domain,)etc...
IT Technician & Sales Support
Enic Computers
09.2016 - 02.2018
- Input customer sales information into POS system to process orders.
- Worked with admin to generate accurate invoices for service and components used.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Diagnosed errors or technical problems to service equipment and offer customer support.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Repairs, Install, Configure Refurbished and maintained electronic devices equipments
- Educated new sales staff on store policies and customer support operations.
- Tracked customer and supply chain details for precise and timely fulfillment.
IT Tutor & Administrator
Stella Maria Vocation Institute
02.2012 - 09.2014
- Tutoring Core Computer Skills
- Tutoring IC3 Certification
- Configuring, Managing and Monitoring Institution Network devices and users
- Motivated students with accurate feedback and positive reinforcement.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Assisted students in developing study skills and strategies.
- Developed methods to motivate and engage students in learning.
- Mentored and coached students with focus on developing independence and self-confidence.
- Administered standardized tests to assess student strengths and weaknesses.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Conducted tutoring sessions at schools, homes and public spaces.
Education
Professional Qualification -
Certified Exams
Pearson Vue12.2023
Professional Certificate - Introduction To Cyber Security
Simplilearn
Online 07.2022
Professional Certificate -
Cisco Network Academy
Online 10.2019
Professional Certificate - Windows Server 2019
Udemy
Online 08.2019
Diploma - Software Application Packages
BankTec College
Freetown09.2012
No Degree - Core Computer Software & Internet
Stella Maris Vocational Institute
Freetown01.2011
High School Diploma -
Christ The King College, Bo
Bo Town06.2008
High School Diploma -
St Edwards Secondary School
Freetown06.2007
Skills
- IT Inventory Management
- Diagnosis and Troubleshooting
- Wired and Wireless network management
- Installing, Configuring, Managing and monitoring computer, Network and IT Infrastructure
- Routing and Switching
- Network Security Management
- Computer Hardware Knowledge
- Infrastructure Planning
- Maintenance Organization and Development
- Operational Support
- Critical Thinking and Analysis
- Network Hardware and Software Maintenance
- Team Support
- Interpersonal and Written Communication
- LAN and WAN Control
- Monitoring Tools
- Switches and Routers
- Technical Support
- Project Management
- Hardware and Software Installation
- System Upgrades
- Diagnosing Issues
- Offboarding and Onboarding
- IP Addressing and Subnetting
Timeline
Network and System Management
Easy Solar Limited (Liberia)
05.2023 - Current
Network and System Administrator (Sierra Leone)
Easy Solar Limited
06.2022 - Current
IT Technical Support Specialist
Easy Solar Limited
02.2021 - 06.2021
IT Technician
Easy Solar Limited
06.2020 - 01.2021
Customer Care Representative
Easy Solar Limited
08.2019 - 06.2020
IT Senior Officer
Prince De Light Limited
04.2018 - 07.2018
IT Computer Hardware and Network Specialist
Value Point Enterprise
01.2018 - 07.2019
IT Technician & Sales Support
Enic Computers
09.2016 - 02.2018
IT Tutor & Administrator
Stella Maria Vocation Institute
02.2012 - 09.2014
Professional Qualification -
Certified Exams
Professional Certificate - Introduction To Cyber Security
Simplilearn
Professional Certificate -
Cisco Network Academy
Professional Certificate - Windows Server 2019
Udemy
Diploma - Software Application Packages
BankTec College
No Degree - Core Computer Software & Internet
Stella Maris Vocational Institute
High School Diploma -
Christ The King College, Bo
High School Diploma -
St Edwards Secondary School
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