Summary
Overview
Work History
Education
Skills
Timeline
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Natashia May Aguilar

Natashia May Aguilar

Freetown

Summary

Dynamic Pit Supervisor with extensive experience at Grand Leone Casino, excelling in leadership and customer service. Proven ability to enhance gaming operations, ensuring compliance and fostering a positive environment. Skilled in supervising diverse games, with strong mathematical acumen and exceptional attention to detail, driving player satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Pit Supervisor

Grand Leone Casino
07.2024 - Current
  • Supervised various casino gaming activities efficiently.
  • Monitor the performance of dealers, ensuring compliance with casino policies and procedures, as well as fair and accurate gameplay.
  • Provide guidance, support, and training to dealers, assisting them in resolving customer disputes and ensuring exceptional customer service.
  • Oversee the handling and distribution of chips and cash transactions, ensuring the security and accuracy of transactions.
  • Supervise and manage the seating of players, ensuring efficient utilization of gaming tables and maintaining a balanced and fair gaming environment.
  • Monitor the behavior and conduct of players, intervening when necessary to maintain order and prevent any violations of casino rules or regulations.
  • Respond promptly to customer inquiries, complaints, or issues, providing resolution and ensuring customer satisfaction.

Assistant Pit Supervisor

UHRI (Nustar Resort And Casino)
02.2022 - 06.2024
  • Enhanced overall gaming experience by ensuring smooth operations and excellent customer service.
  • Collaborated with security personnel to maintain a safe and secure gaming environment for guests and employees.
  • Promoted positive work culture by fostering strong communication among staff members during daily briefings.
  • Optimized table utilization by monitoring player traffic patterns and making strategic recommendations for adjusting game mix or opening/closing tables accordingly.

Casino Dealer

Connect88.Inc.
02.2016 - 12.2019
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.

Education

BS Psychology - Undergraduate

Taguig City University
Taguig City, Philippines
2015

Skills

  • Knows how to deal and supervised the following game :

    • Blackjack

    Live Poker

    Baccarat

    Pontoon

    7 Card Poker (Holdem)

    5 Card Poker (Stud)

    3 Card Poker

    Niuniu

    3 Card Royal Picture (Sanggong)

    Roulette (Only supervise)

  • Strong leadership and supervisory skills, with the ability to motivate and manage a team
  • Excellent mathematical skills, with the ability to quickly calculate odds and payouts accurately
  • Exceptional knowledge of various casino games, rules, and procedures,
  • Excellent customer service skills, with the ability to handle difficult situations and maintain a professional demeanor
  • Proficient in using computer systems and software relevant to casino operations, including gaming management systems and surveillance technologies
  • Strong attention to detail and ability to multitask in a fast-paced casino environment

Timeline

Pit Supervisor

Grand Leone Casino
07.2024 - Current

Assistant Pit Supervisor

UHRI (Nustar Resort And Casino)
02.2022 - 06.2024

Casino Dealer

Connect88.Inc.
02.2016 - 12.2019

BS Psychology - Undergraduate

Taguig City University

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Natashia May Aguilar