Ibrahim Kargbo
Aberdeen,Sierra Leone
Summary
Confident hospitality worker with 8 years of hotel experience and also a training coordinator with HND in Hospitality and administrative Management. Proven ability to run a hotel front desk, manages online booking systems, and oversees management of 5-star residences. Skilled at improving both customer satisfaction and team efficiency. Also knowledgeable in any administrative work as long as office is concerned.
Experienced in hotel management with a focus on operational standards and team leadership. Responsibilities included managing training plans, conducting skill gap analyses, and evaluating employee performance to ensure alignment with organizational objectives. Demonstrated ability to resolve guest disputes and enhance customer service through effective training and supervision. Proven track record in supporting management decisions and preparing detailed reports to facilitate operational improvements.
Overview
10
10
years of professional experience
Work History
Training Consultant on Customer Service
QCELL MOBILE NETWORK LIMITED
Freetown, Sierra Leone
01.2023 - Current
- Advising and guiding training plans' design and implementation
- Assessing and performing quality control procedures at training centers
- Assessing employees' training needs through surveys, interviews, focus groups, or manager consultations
- Conducting skill gap analyses
- Evaluating employees' performance after each training session
- Monitoring and analyzing training plan results to align training outcomes with a company's objectives
- Scheduling routine soft skills management and development training
Deputy Manager
SKY INN HOTEL
Freetown, Sierra Leone
01.2020 - 01.2022
- Hotel Deputy Manager is responsible for managing the operations of the hotel as well as providing strategic support to the GM.
- Responsible for all operational Standards and procedures, training, team leadership and development.
- Acting in place of the manager when they are not available.
- Assisting managers in taking important decisions regarding management procedures and operations.
- Attending meetings and preparing detailed reports.
- Hiring and training new staff in their department.
Front Desk Supervisor and Senior Night Audit Controller
GOLDEN TULIP ESSENTIAL KIMBIMA HOTEL
Freetown, Sierra Leone
01.2018 - 01.2019
- Check in guests, answer phones and take reservations.
- Respond to guest complaints, requests and emergencies.
- Process invoices, post checks to vendors and distribute employee checks.
- Reconcile accounts.
- Balance the cash drawer and log receipts.
- Investigate and resolve out-of-balance accounts.
Senior Front Desk Receptionist
GOLDEN TULIP ESSENTIAL KIMBIMA HOTEL
Freetown, Sierra Leone
01.2016 - 01.2018
- Check in guests, answer phones and take reservations.
- Respond to guest complaints, requests and emergencies.
- Process invoices, post checks to vendors and distribute employee checks.
Education
Higher National Diploma -
University of Sierra Leone
Certificate in Computer studies -
AURORA COMPUTER INSTITUTE (SL)
W.A.S.S.C.E - Western African Senior secondary school Examination
Prince Of Wales School Kington
Skills
- Upselling
- Promoting hotel facilities
- Customer service
- Hospitality
- Supervising
- Resolving guest dispute
- Greeting guest
- Customer service training
- Training needs assessment
- Skill gap analysis
- Performance evaluation
Contact Address
45 Cape Road, Aberdeen, Freetown
Personal Information
- Date of Birth: 04/15/94
- Gender: Male
- Nationality: Sierra Leonean
- Marital Status: Married
- Religion: Muslim
References
- Mrs Davida, Customer service supervisor, Q cell, Main Road, Goderich, Freetown, +232 30 978-147
- Mr. Rahul Chaturvedi, General Manager, Golden Tulip Essential Kimbima Hotel, Aberdeen, Freetown, +232-79-139-336
- Ms. Susan Kamara, Front Desk Manager, New Brookfield’s Hotel, Freetown, +232-79-467-249
- Mr. Solomon S. Keddy, Senior Lecturer at IPAM, University of Sierra Leone, +232-77-574-295
Hobbies and Interests
- Hospitality
- Reading
- Teaching
- Listening to current affairs
Language Spoken
- English
- Krio
Other Achievements
- 12/14/19, Certificate of Completion in COMMUNICATION FOR PRODUCTIVITY
- 10/25/19, Certificate of Completion in EXCELLENT CUSTOMER SERVICE
- 07/30/18, Gtek Certificate in Front Office as EMPLOYEE OF THE MONTH
- 08/15/12, Certificate of Participation on Prevention and Management of Cholera Response as a Team Leader
- 03/30/18, Certificate for Successful Completion of One Week Basic Short Course in Prevention and Control (IPC)
- 08/11/12, Certificate of Excellent in Summer School for Occupying the 1st Position in Class
Languages
English
Elementary
A2
Timeline
Training Consultant on Customer Service
QCELL MOBILE NETWORK LIMITED
01.2023 - Current
Deputy Manager
SKY INN HOTEL
01.2020 - 01.2022
Front Desk Supervisor and Senior Night Audit Controller
GOLDEN TULIP ESSENTIAL KIMBIMA HOTEL
01.2018 - 01.2019
Senior Front Desk Receptionist
GOLDEN TULIP ESSENTIAL KIMBIMA HOTEL
01.2016 - 01.2018
Higher National Diploma -
University of Sierra Leone
Certificate in Computer studies -
AURORA COMPUTER INSTITUTE (SL)
W.A.S.S.C.E - Western African Senior secondary school Examination
Prince Of Wales School Kington