Henry Moseray

• Designed surveys and other evaluation tools to collect meaningful, actionable data.
• Used [Software] to compile and interpret [Type] data.
• Assessed effectiveness and quality of [Type] program based on internal and external data analyses.
• Developed and trained employees to implement [Type] quality assurance strategies with fidelity.
• Determined performance indicators and how to measure and assess success of programs.
• Implemented policies to guarantee compliance with requirements such as [Type].
• Led team of [Number] to collect, enter and update databases using [Software].
• Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
• Trained subordinates on effective evaluation implementation to increase accuracy of data.
• Communicated outcomes of effectiveness research to outside parties.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Kept high average of performance evaluations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Interceded between employees during arguments and diffused tense situations.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Organized meetings for executives and coordinated availability of conference rooms for participants.

In charge of the human resource information system.

Monitor staff attendance,

Do on the spot-check on staff attendance

Do monthly staff attendance reports to the head office

Attend refresher training on human resource issues

Do staff postings in collaboration with the District Medical Officer (DMO) and District Health Sisters (DHS)1&2

• Helped vulnerable individuals navigate complex healthcare system.
• Addressed patient concerns and provided support to vulnerable demographics.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Developed and maintained relationships with community partners to build program scope.
• Counseled patients on health-related topics and lifestyle changes for improved well-being.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Collaborated with external organizations to coordinate health and social services.
• Targeted specific community groups with wellness and disease management information.
• Created and distributed health-related education materials to improve program awareness.
• Set up community health education and promotion programs to reduce chronic conditions.
• Monitored and documented participants' progress toward individualized health goals.
• Led outreach activities to target specific demographics and promote health initiatives.
• Facilitated health screenings with follow-up care to target specific issues.
• Signposted additional health care services and resources to improve outcomes.
• Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
• Collaborated with local organizations to expand health services and resources.
• Participated in health promotion campaigns to raise awareness of health issues.
• Engaged clients in health-related activities to enhance overall well-being.
• Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
• Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
• Transported or accompanied clients to scheduled health appointments or referral sites.
• Developed and implemented training classes to educate team members and community residents.