Foday Jawara
Hospital Road Kissy Dockyard Free Town
Summary
Dynamic and results-driven professional with a strong background in Management Information Systems and hands-on experience as a former call center agent. Proficient in leveraging technology to optimize business processes and make informed decisions. Skilled in data analysis, process improvement, and effective communication. Adept at problem-solving and change management, with a proven ability to adapt to evolving industry trends. Demonstrated commitment to customer-centric solutions and a track record of enhancing operational efficiency. Seeking to leverage my MIS knowledge and call center experience to drive innovation and growth in a dynamic organization. Ready to contribute valuable insights and expertise in information systems management and business optimization
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Support Administrator
Westwind Energy Sl Limited
03.2024 - Current
- Streamlined operational processes within the partnership, enhancing efficiency and reducing overhead costs.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Maintained accurate records for financial transactions, enabling effective budget tracking and analysis.
- Facilitated timely decision-making by preparing concise summaries of key meeting discussions for managerial review.
- Served as a liaison between various departments, fostering collaboration and effective information sharing.
- Ensured compliance with company policies by reviewing contracts, invoices, and other legal documents.
- Managed multiple projects simultaneously, ensuring timely completion within set deadlines.
- Supported sales teams with detailed data analysis, helping identify areas for growth and improvement opportunities.
- Provided executive support, managing correspondence and travel arrangements while maintaining confidentiality of sensitive information.
- Assisted in employee onboarding processes, contributing to an improved new hire experience.
- Managed day-to-day development issues.
Junior Accountant
Hema Logistics And Constructions Company
11.2023 - 02.2024
- Assisted with the preparation of monthly financial statements.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Supported inventory control measures by performing periodic physical counts and reconciling discrepancies with system data.
- Implemented and maintained internal controls and accounting procedures.
- Prepared bank reconciliations every month to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered them into system using Tally Prime.
- Generated and submitted invoices based on established accounts receivable schedules and terms.
CALL CENTER AGENT
Africell SL limited
01.2017 - 05.2023
- Managing large amounts of inbound and outbound calls promptly
- Following call center “scripts" when handling different topics
- Identifying customers' needs, clarifying information, researching every issue, and providing solution
TEACHER
War wounded Academy Junior Secondary School
10.2016 - 01.2017
- Prepared engaging lectures to help students explore foundational and advanced topics
- Assessed student performance and diversified approaches to meet individual student needs
- Worked closely with fellow teachers and faculty teams to meet student needs
- Enumerator
Statistic Sierra Leone, Koinadugu District
11.2015 - 12.2015
- Visiting citizens at their homes to conduct interviews and collect demographic data
- Creating survey sheets or working on predefined surveys to gather census information
- Conducting extensive and thorough visual surveys of areas covered during the census procedure
Education
Bachelor of Science - Management information system
University Of Management And Technology
Free Town03.2024
West Africa Senior School Certificate Examination - Science
Ahmadiyya Muslim Senior Secondary School
Free Town2014
Basic Educatiion Certifiate Examination -
Saint Francis Junior Secondary School
Makeni2010
Skills
- Experienced In basic Microsoft packages such as Word, Excel, PowerPoint, and Publisher
- Customer Needs Assessment And Report Generation
- Data entry, Organization, and record-keeping
- Investigation and Resolution
- Excellent communication and problem-solving Abilities
- Highly responsible and reliable
- Time management
- Operational Efficiency
- Customer Relationship Building
- Administrative Management
- Client Engagement
Additional Information
- Born March 1992 Musaia, Demblia Musaia Chiefdom
- No married
- Muslim by faith
Certification
Basic Computer Applications
Informatics Computer Basics Course
computing Skills for Business
References
Mr. Joseph Mike Kamara
+23278850005
www.unimtech.edu.sl
Free town
Dean School Of Technology
University Of Management And Technology
Mr. Mohamed Tholley
Free town
+23279626757
tholley.edu@gmail.com
Standard Chartered Bank
Mr.Ibrahim Kamara
Free town
Africell.SL limited/Itec Solution
+23277957050
ibrahimishmailk@gmail.com
Timeline
Business Support Administrator
Westwind Energy Sl Limited
03.2024 - Current
Junior Accountant
Hema Logistics And Constructions Company
11.2023 - 02.2024
CALL CENTER AGENT
Africell SL limited
01.2017 - 05.2023
TEACHER
War wounded Academy Junior Secondary School
10.2016 - 01.2017
Statistic Sierra Leone, Koinadugu District
11.2015 - 12.2015
Bachelor of Science - Management information system
University Of Management And Technology
West Africa Senior School Certificate Examination - Science
Ahmadiyya Muslim Senior Secondary School
Basic Educatiion Certifiate Examination -
Saint Francis Junior Secondary School
Basic Computer Applications
Informatics Computer Basics Course
computing Skills for Business
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