EMMANUEL MCARTHY
Freetown,Western Area
Summary
Dedicated IT technician with 8-10 years of experience in cybersecurity, penetration testing, networking, and technical support. Expertise in enhancing data protection through effective vulnerability monitoring and security measure implementation. Proven track record of improving client satisfaction by diagnosing and resolving technical issues, resulting in minimized downtime. Possessed a good team spirit deadline oriented and having the ability to organise and present complex solutions clearly and accurately.
Overview
1
1
Language
10
10
years of professional experience
Work History
Information Technology Technician
Fourah Bay College (USL)
Freetown, Western Area
12.2020 - Current
- Facilitated implementation of cyber security measures, safeguarding clients from online threats and data breaches.
- Came up with stringent cyber security measures concerning the new university portal, significantly reducing the risk of cyber attacks.
- Diagnosed and resolved technical issues for lecturers and staff via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Conducted tactical troubleshooting to identify and resolve faults, minimising system disruptions.
- Monitored computer system performance and intervened in identified problems.
- Supported staff in the setup of new systems, applications, and software to enhance operational efficiency.
- Updated software for new functionality and improved security.
- Configured networks to meet performance requirements.
- Recognised technical issues, analysed data, and offered effective solutions to enhance system performance.
- Participated in in-person meetings with deans and Hods to assess and diagnose the new portal system.
- Played a key role in the restructuring of the entire Fourah Bay College campus network infrastructure. Resulting in a more efficient and robust connectivity solutions that ensures 24-hour internet access for both students and staff.
Information Technology Lab Technician
Institue of Public Administration and Management
Freetown, Western Area
04.2016 - 12.2020
- Installed and configured computer systems and applications, ensuring seamless technology integration for clients.
- Provided technical support and guidance to users, reducing downtime and boosting productivity.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Performed routine maintenance on computers and peripherals, prolonging equipment life and reliability.
- Optimised hard drives for staff and lecturers, enhancing performance and storage capacity.
- Installed spyware and cybersecurity software to reduce future breaches and viruses.
- Completed Windows Server maintenance and backup administration to improve system security.
- Monitored network security, implemented firewalls, and antivirus software to protect against cyber threats.
- Analysed root causes of reported, escalated and reoccurring network problems.
- Implemented preventive measures to minimise user disruption from network malfunctions.
- Trained and supported new and junior computer technicians, fostering skill development and team collaboration.
- Collaborated with team members on deploying new technology solutions, streamlining operational efficiency.
- Installed hardware that met system requirements for optimal performance.
Education
Bachelor of Science - BSC.IT In Information Technology
Bluecrest College
Freetown Sierra Leone 08.2026 - Current
Ethical Hacking and Cyber Security Masterclass
Udemy
01-2026
Cyber Security Job simulation
Mastercard
United States01-2026
Certified in Cyber Security
ISC2
United States01-2026
Diploma in Cyber Security
ALISON
Ireland01-2026
Cyber Security
Comptia Security+(SY0-601)
Ireland01-2026
Google Certified Cyber Security Professional
Google
United States01-2026
Wide Area Networks and Networking Services and Security
ALISON
Ireland01-2018
Computer Networking Wired and Wireless Networks
ALISON
Ireland01-2017
Diploma in Computer Networking
ALISON
Ireland01-2017
Computer Networking Local Area Networks And The OSI MODEL
ALISON
Ireland01-2017
Skills
- Cyber security
- Technical support
- Network troubleshooting
- System configuration
- Software installation
- Performance monitoring
- Risk management
- Risk assessment
- Technical troubleshooting
- Troubleshooting proficiency
- Equipment maintenance
- Computer literacy
- Innovative solutions
- Client management
- Team collaboration
- Decision making
- Adaptive problem solving
- Active listening
- Patience and composure
- Team Leadership
Languages
English
Upper Intermediate
B2
Hobbies and interests
- Soccer
- Gym
- Reading
- Pentesting
- Video Games
References
Mr Desmond Williams
ICT Manager FBC
+23278564155
Mr Emmanuel Strasserking
Senior Assistant Finance Officer COMAHS
+232531843
Timeline
Bachelor of Science - BSC.IT In Information Technology
Bluecrest College
08.2026 - Current
Information Technology Technician
Fourah Bay College (USL)
12.2020 - Current
Information Technology Lab Technician
Institue of Public Administration and Management
04.2016 - 12.2020
Ethical Hacking and Cyber Security Masterclass
Udemy
Cyber Security Job simulation
Mastercard
Certified in Cyber Security
ISC2
Diploma in Cyber Security
ALISON
Cyber Security
Comptia Security+(SY0-601)
Google Certified Cyber Security Professional
Google
Wide Area Networks and Networking Services and Security
ALISON
Computer Networking Wired and Wireless Networks
ALISON
Diploma in Computer Networking
ALISON
Computer Networking Local Area Networks And The OSI MODEL
ALISON