Poetry
Emily Fanday
Business Development Lead
Freetown,Western Area
Summary
Experienced Business Development Lead offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Development Leader
ConNet SL Limited
Freetown
03.2017 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Networked among local business and community organizations to develop leads and generate business.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new, and prospective clients.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Developed business pipeline using cold and warm techniques.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Business Development Lead (Consultant)
Life By Design SL
Freetown
06.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Contributed to event marketing, sales and brand promotion.
- Expanded business through effective network development, identifying new, and prospective clients.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Marketing and Social Media Manager
TierMobile SL
Freetown
06.2017 - 12.2018
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Planned and executed internal and external marketing events.
Manager
Go Food
Freetown
01.2015 - 01.2016
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted with delivery coordination.
Customer Service Representative
Go Shop
Freetown
01.2015 - 01.2016
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
Administrative Secretary
iDT Labs Sierra Leone
Freetown
08.2013 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Bachelor of Science - Logistics And Supply Chain Management
Saint Monica University
Sierra Leone 09.2018 - 06.2022
Skills
Communication Problem Solving Productivity Digital Proficiency Creativity Agility Drive
Microsoft Word Microsoft Excel Microsoft Publisher Microsoft PowerPoint Social Media
Project Management Copywriting Graphic Design (Canva)
Accomplishments
- Lead organizer of a Food and Drink event thats hosts more that 4000+ in Freetown, Sierra Leone
- Started a registered business that developed a peer-to-peer product for MsMEs in Sierra Leone
- Top 5 finalist for the Orange Social Venture Prize Competition
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Lead (Consultant)
Life By Design SL
06.2022 - 10.2022
Bachelor of Science - Logistics And Supply Chain Management
Saint Monica University
09.2018 - 06.2022
Marketing and Social Media Manager
TierMobile SL
06.2017 - 12.2018
Business Development Leader
ConNet SL Limited
03.2017 - Current
Manager
Go Food
01.2015 - 01.2016
Customer Service Representative
Go Shop
01.2015 - 01.2016
Administrative Secretary
iDT Labs Sierra Leone
08.2013 - 11.2014