Edwina Smith
Freetown,Sierra Leone
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively and also excellent customer service. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Kangari Technology
Freetown, Sierra Leone
10.2024 - 07.2025
- Provided efficient administrative support in a fast-paced office environment, ensuring smooth daily operations
- Supported management with scheduling, coordination of meetings, and preparation of documents and reports
- Handled internal and external communication, including emails, phone calls, and correspondence, fostering clear and professional interactions
- Managed and organized office records, files, and data entry tasks, ensuring data integrity and accessibility for team use
- Used Microsoft Word and Excel to maintain records, track information, and support reporting needs
- Assisted in resolving operational and client-related queries, enhancing client satisfaction through timely and professional responses
- Demonstrated strong organizational skills and the ability to multitask under pressure
- Worked independently with minimal supervision while meeting deadlines and maintaining high standards of work quality
Front Desk Receptionist
Hotel Barmoi
Freetown, Sierra Leone
12.2023 - 09.2024
- Delivered professional and welcoming customer service to all visitors, ensuring a positive first impression in a fast-paced environment
- Managed high volumes of phone calls, enquiries, and walk-in clients while maintaining accuracy and calm communication
- Coordinated front office operations, managing appointments, scheduling, and daily administrative support to enhance workflow efficiency
- Resolved client concerns and requests, demonstrating patience and professionalism to foster positive relationships
- Organized records and filing systems, facilitating smooth information flow between departments to support operational needs
- Supported internal staff and management with administrative tasks, contributing to efficient daily operations
- Consistently upheld a professional appearance, attitude, and customer-first service approach
Waitress Supervisor
Chicken Kingdom
Freetown
02.2022 - 07.2023
- Supervised daily operations, enhancing service efficiency and customer satisfaction.
- Trained new staff on menu items and service protocols, improving service quality.
- Managed dining area cleanliness and organization, contributing to positive guest experiences.
Education
Bachelor of Arts -
Fourah Bay College
Freetown 03.2021 - 07.2025
West African Senior School Certificate -
St Joseph’s Secondary School
Freetown, Sierra LeoneSkills
- Excellent communication skills
- Customer service and client interaction
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Organization and time management
- Ability to work under pressure
- Self-motivated and independent worker
- Document management
- Administrative support
- Data entry
- Office administration
- Social media
References
Available upon request
Languages
English, Fluent
Personal Information
Nationality: Sierra Leonean
Languages
English
Advanced
C1
Timeline
Administrative Assistant
Kangari Technology
10.2024 - 07.2025
Front Desk Receptionist
Hotel Barmoi
12.2023 - 09.2024
Waitress Supervisor
Chicken Kingdom
02.2022 - 07.2023
Bachelor of Arts -
Fourah Bay College
03.2021 - 07.2025
West African Senior School Certificate -
St Joseph’s Secondary School