EDISON SANDI KOROMA
FREETOWN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager of Operations
EDSAUHKO HUMAN RESOURCE
01.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
Revenue Officer
NATIONAL REVENUE AUTHORITY NRA
01.2019 - 01.2020
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Collected delinquent federal taxes and secured all delinquent returns.
- Furnished taxpayer assistance and information to general public.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Kept case data and contact information up to date to expedite proceedings.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Bulk Teller
UBA
02.2017 - 02.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Enumerator
STATISTICS SIERRA LEONE
11.2015 - 12.2016
- Walked door to door and collected demographic information.
- Assisted people in filling out surveys with complete and accurate information.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Requested participation in brief exit interviews to obtain feedback for use in development of procedural improvements.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
- Drafted thorough and accurate reports, case summaries and work records.
Education
Bachelor of Science - Accounting
INSTIYUTE OF PUBLIC ADMINISTRATION AND MANAGEMENT
FREETOWN 02.2018
High School Diploma -
EVANGELICAL SENIOR SECONDARY SCHOOL
FREETOWN 05.2011
High School Diploma -
METHODIST BOYS HIGH SCHOOL
FREETOWN SIERRA LEONE04.2007
No Degree - NPSE
VINE MEMORIAL BAPTHIS PRIMARY SCHOOL
MOYAMBA DISTRICT SIERRA LEONE06.2003
Skills
- Policy Development and Enforcement
- Quality Control Measures
- Process Development and Streamlining
- Business Leadership
- Safety Regulations
- Risk Analysis
- Content Workflow
- Sales Promotion
- Marketing Campaigns
- Continuous Quality Improvement (CQI)
- Customer Satisfaction
- Customer Service Best Practices
- Manage Operations
- Customer Care
- Business Operations
- Departmental Operations
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Manager of Operations
EDSAUHKO HUMAN RESOURCE
01.2019 - Current
Revenue Officer
NATIONAL REVENUE AUTHORITY NRA
01.2019 - 01.2020
Bulk Teller
UBA
02.2017 - 02.2018
Enumerator
STATISTICS SIERRA LEONE
11.2015 - 12.2016
Bachelor of Science - Accounting
INSTIYUTE OF PUBLIC ADMINISTRATION AND MANAGEMENT
High School Diploma -
EVANGELICAL SENIOR SECONDARY SCHOOL
High School Diploma -
METHODIST BOYS HIGH SCHOOL
No Degree - NPSE
VINE MEMORIAL BAPTHIS PRIMARY SCHOOL
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