Highly motivated and results-driven Assistant Hotel Manager with a
proven track record of success in the hospitality industry. Offering a comprehensive understanding of hotel operations, exceptional leadership abilities, and a commitment to delivering unparalleled guest experiences. Skilled in team management, revenue optimization, and operational efficiency. Possessing strong communication and interpersonal skills to effectively collaborate with cross-functional teams and cultivate positive relationships with guests and stakeholders.
- Ensuring high-quality service for all guests
- Planning and executing marketing campaigns
- Budget planning, sales target setting, and account management
- Analyzing sales figures and generating reports
- Welcoming and attending to guests
- Making final decisions on key staff hiring
- Coordinating with department heads for activity and function execution
- Supervising and overseeing all hotel departments, maintaining close daily communication with department heads
- Developing and managing the hotel executive team, facilitating career progression and professional development
- Taking responsibility for department heads and resolving guest complaints
- Providing effective leadership to hotel team members
- Leading business planning efforts
- Responding to audits to ensure continuous improvement is achieved.
Proficient in the following computer programs:
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Microsoft PowerPoint
Skills and Experience in:
Project Consultant
Employer: Leisure Lodge Hotel (2022)
Skills Development funding – Capacity Building support to the hospitality industry to enhance productivity, service delivery and competitiveness.
Project Consultant and Trainer
Employer: Posseh’s Hotel Catering and Hiring Services (2021)
Skills Development funding
Project title: Skills Development for job creation opportunities, economic growth and poverty reduction. To train a target group, of 100 Youths, especially women from deprived communities
Position: Assistance Trainer
Employer: Radisson Blu Mammy Yoko Hotel, Freetown Year: 2020
Responsibilities:
- Develop the knowledge and skills of the company's workforce to meet current and future business objectives.
- Ensure the workforce is capable of delivering quality products and services that meet customers' needs.
- Evaluate the outcomes of training sessions and maintain accurate records of trainee progress and achievements.
- Provide correct information, address trainees' questions, assess their understanding, and make necessary adjustments to the training program while scheduling sessions to minimize disruption to normal working operations.
Position: Enumerator
Employer: Statistics Sierra Leone (SSL)
Project: Sierra Leone Integrated Household Survey (SLIHS)
Year: 2018
Responsibilities:
- Conduct surveys in target areas to gather personal information about the target population.
- Collect blood samples for HIV tests and measure blood pressure.
- Gather data on maternal mortality rate, teenage pregnancy, and domestic violence against women.
- Conduct surveys on poverty, visit villages to record household information, and track daily food consumption.
Position: Inspectorate
Employer: National Social Security and Insurance Trust (NASSIT)
Year: 2016
Responsibilities:
- Provide guidance on tax legislation and application methods to companies and organizations.
- Conduct examinations of financial firms and related documents.
- Investigate potential fraud cases through interviews, site visits, and research, and negotiate settlements with taxpayers or their representatives.
Organization: Brac SL
Position: Volunteer
Duration: 2015-2019
Responsibilities:
- Sensitizing community members, particularly pregnant women and under-fives, about malaria and its preventive measures.
- Creating awareness about health and personal hygiene.
- Providing advice to community members on the importance of seeking early medical care.
Posseh's Hotel Catering and Hiring Services
Freetown, Sierra Leone
Ms Isatu Thorlu-Bangura
Designation: Proprietress
Email: possehress22004@yahoo.com
Contact: +232 79 256262
Ndambie Leisure Lodge
Freetown. Sierra Leone
Mr Tamba Allieu-Kokobaye
Designation: Proprietor
Email: kokobaye@yahoo.com
Contact: +232 78498784
Radisson Blu Mammy Yoko Hotel
Freetown, Sierra Leone
Mr Christopher George
Designation: Food and Beverage Manager
Email: christopher.geore@radissonblu.com
Contact: +232 79253037