Alpha Bah
Freetown,W
Summary
Dynamic Customer Service Manager with a proven track record in developing innovative customer engagement strategies, enhancing satisfaction through effective communication and conflict resolution.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
London Underground ltd
London
05.2016 - 05.2026
- Managed customer inquiries using advanced ticketing systems and service protocols.
- Trained staff on effective communication and conflict resolution techniques.
- Developed customer service strategies to enhance passenger satisfaction and engagement.
- Oversaw daily operations to ensure compliance with safety and service standards.
Customer Service Supervisor
London Underground ltd
London
05.2006 - 05.2016
- Supervised customer service team to ensure quality support and assistance.
- Trained staff on customer interaction techniques and company policies.
- Managed daily scheduling and workflow for customer service representatives.
- Monitored performance metrics to maintain high service standards.
- Resolved complex customer inquiries and escalated issues.
Education
Albert Academy Secondary School
Freetown Skills
- Customer service management
- Ticketing systems
- Service protocols
- Customer engagement strategies
- Staff training
Timeline
Customer Service Manager
London Underground ltd
05.2016 - 05.2026
Customer Service Supervisor
London Underground ltd
05.2006 - 05.2016
Albert Academy Secondary School