Alhaji Kamara
IT SPECIALIST
Freetown,W
Summary
Insightful Information Technology Manager with over five years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Reliable IT Technician confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers. Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
Work History
IT DIRECTOR
RAFTconcepts
Freetown, W
01.2021 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Stayed abreast of technology advancements, emerging standards and IS regulations through daily plan to meet strategic technology goals
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system
- Performed regular audits and tests of infrastructure and applications to prevent issued.
- Interviewed, hired, trained and mentored 150 staff by coaching daily, leading performance reviews and offering constructive feedback.
IT
FIELD ENGENNER, BT
London, SouthEast
07.2020 - Current
- Configuration of hardware and software.
- Deployment and Migration support.
- Asset Tagging and Asset Management.
- Dealing with Technical issues.
- Logging associated reports and data.
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to Microsoft 365
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to it support
IT TECHNICIAN
PARLIAMENT
London, SouthEast
06.2010 - Current
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Processed over 200 support requests weekly for technical assistance on wide range of issues related to Microsoft 365.
- Analyzed software issues to identify troubleshooting methods needed for quick remediation
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and networking
Customer Service Representative
Southwark Council
London, SouthEast
06.2006 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Resolved sale issues over phone with 20 customers daily
Restaurant Waiter
TAMARIA RESTAURANT
London, SouthEast
04.2009 - 07.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked over 50 daily IDs to verify ages and uphold status liquor laws
SALE ASSISTANT
SOUTHWARK
London, SouthEast
05.2008 - 12.2010
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of 200 employees, overseeing hiring, training, and professional growth of employees
Education
Master of Science (M.S - Network and Communications Management
BRUNEL UNIVERSITY
LONDON 07.2019 - 07.2019
BSc (Hon) - Computer Networking and Server
GREENWICH UNIVERSITY
London 09.2012 - 07.2015
Skills
Research and analysis
Procedure implementation
Customer retention
Peripheral Repair
Desktop Technical Support
Helpdesk services
Hardware and software installation
Technical Support
Certification
Practitioners Level 2 Certificate (Jul 2012)
Timeline
IT DIRECTOR
RAFTconcepts
01.2021 - Current
IT
FIELD ENGENNER, BT
07.2020 - Current
Master of Science (M.S - Network and Communications Management
BRUNEL UNIVERSITY
07.2019 - 07.2019
BSc (Hon) - Computer Networking and Server
GREENWICH UNIVERSITY
09.2012 - 07.2015
IT TECHNICIAN
PARLIAMENT
06.2010 - Current
Restaurant Waiter
TAMARIA RESTAURANT
04.2009 - 07.2012
SALE ASSISTANT
SOUTHWARK
05.2008 - 12.2010
Customer Service Representative
Southwark Council
06.2006 - 09.2012